Business Systems Support – Outsourced IT
In today’s challenging business environment, no-one wants to take their eye off the ball. Worrying about your IT services is not going to help. Our wide range of flexible service and support contracts allow you to focus on what you do best. We provide you with fixed fee solutions, which keep your costs low and under control. Your IT installation is critical to your business. Using more than 30 years in the IT field, we leverage our experience to help you maximise your investment.
Electronbox provides a range of business support services to keep your business running. These include:
- Customer Relationship Management (CRM). Electronbox provides a unique and highly customisable product to manage your customer interface. We have designed and developed our own!
- Electronbox is an agent for the ESET product range, proving a complete range of security software for your business. This is a professional level cyber security product.
- A full range of internet and web design, development and implementation services.
- Business Development technical consultancy, systems and social media marketing.
- Business Process Improvement through technology innovation
- Cost of ownership reduction by reviewing your IT and proposing viable alternatives.
- Focus on your core business and outsource all of your IT requirements to Electronbox / PC Doctor.
- Multi-language
Scope of Operations
- Hardware-only or full installation support
- Server design, build, installation and support.
- Regular maintenance, monthly or quarterly
- Office hours (10:00 to 19:00)
- Outside office hours by arrangement
- Individual fixed pricing on a per machine / per license / per user basis
- Upgrades priced separately
- Alternatively we can provide support on a tailored basis in negotiation with the client.
IT Management
- On site representation
- Performance reporting
- Contract Management of suppliers
- Contract Management contractors
- Account Management
- “Virtual Employee” – no overheads
- Compliance with your rules, national and international standards
- Fully trained staff, no training costs
- Increases the speed of implementation and take-up.
- GDPR aware and compliant.
Level 1. Monthly fee of €45.50 + IVA
Technical Support 10:00 – 19:00 via phone or remote support.
- Standard response time (days) 1
- Emergency call out per month 1
- On site support with visit fee ✔️
- Priority repairs at our offices ✔️
- Full physical and logical cleaning ✔️
- 2 PCs per contract ✔️
- Loan machine during repairs subject to arrangement.
Level 2. Monthly fee of €84.50 + IVA (remote) €145 +IVA on site
Technical Support, 10:00 – 19:00 via phone or remote support. We also provide on site support. Out of hours support by individual customer arrangement, with a dedicated technician. Account Management by your business partner.
- Standard response time (hrs) 4
- Emergency call out per month 2
- On site support no visit fee ✔️
- Priority repairs at our offices ✔️
- Full physical and logical cleaning ✔️
- Loan machine during repairs ✔️
- Dedicated account management ✔️
- Up to 4 PCs per contract. ✔️
- Additional PCs by negotiation ✔️
