Home Support Services

Laptop repair

Level 1 Home Support

Technical Support: 10:00 – 18:00 via phone or remote support

  • Standard response time (days)         1
  • 1 Emergency call out per month       €25
  • On site support with visit fee             ✔️
  • Repairs at our offices                          ✔️
  • Full physical and logical cleaning      ✔️
  • 2 PCs per contract                               ✔️

Level 2 Home Support

Technical Support: 10:00 – 19:00 via phone or remote support. Out of hours support by individual customer arrangement.

  • Standard response time (hrs)             4
  • Emergency call out per month           1
  • On site support no visit fee               ✔️
  • Priority repairs at our offices           ✔️
  • Full physical and logical cleaning     ✔️
  • Additional PCs by negotiation           ✔️

Level 3 Home Support

as incurred

Technical Support:  10:00 – 18:00 via our dedicated 711 045 531 number. Great for short question & Answer sessions, with no contract or support arrangement. Best suited for occasional use.

  • Emergency calls                              ✔️
  • Scheduled calls                               ✔️
  • Call back if no solution                  ✔️
  • Most standard apps covered        ✔️